Northgate Music Co.
Delivery & shipping
We ship to addresses across the United Kingdom, including Northern Ireland, the Scottish Highlands and the Isles. Every parcel is tracked and fully insured in transit.
Last updated: 1 February 2026
Delivery options and costs
| Service | Timescale | Cost |
|---|---|---|
| Standard tracked | 1–3 working days | £4.95 (free over £99) |
| Express next day | Next working day if ordered before 14:00 | £9.95 |
| Large / two-person items | 3–7 working days, booked by phone | Quoted at checkout |
| Highlands, Islands & NI | 2–5 working days | £4.95 (free over £99) |
All prices shown include UK VAT at 20%. We do not currently ship outside the United Kingdom.
Dispatch and handling
Orders placed before 14:00 Monday to Friday are normally picked the same day. Instruments requiring a workshop set-up (guitars, basses, orchestral strings, brass and woodwind) may take one extra working day so that we can inspect, adjust and photograph them before dispatch.
You will receive a dispatch email with a tracking number as soon as your parcel leaves our Manchester workshop.
Delays and failed deliveries
If your parcel has not arrived within the estimated window, contact us at support@northgatemusic.shop with your order reference and we will open a claim with the carrier. If a parcel is returned to us as undelivered, we will contact you to arrange redelivery; a second delivery charge may apply where an incorrect address was supplied.
Damaged parcels
Please inspect your instrument on arrival. If the outer packaging is visibly damaged, sign for it as damaged where possible and photograph it. Report any transit damage within 48 hours of delivery and we will arrange a free collection and replacement or refund.